every time i hear someone clearly annunciating "agent. AGENT!" into their phone, i know that that person probably has julie from amtrak on the line, and they are probably boiling inside. most of us have had a frustrating experience with julie, the automated ticket agent, through no fault of her own. julie is perfectly pleasant, albeit robotic, and it's not her fault we want to speak to a live agent before dropping hundreds of bucks for a train ride. julie's always double checking that she heard us correctly, which i appreciate, and she's always saying "ok" with finality before moving on to her next question. very nice. dear julie tries very hard, she really does, to win us over and answer all our questions. but does anyone really book a reservation through her without resorting to yelling for an "agent"?
(not that i've done this, but... calling our gal jules a "motherfucker" is actually a more direct way of reaching a live agent. if you drop the mf bomb, jules drops all pretenses of politeness...she doesn't even ask if she's heard correctly. she just sends you to a live amtrak agent so they can receive your abuse instead. again, not that i would stoop so low as to curse a robot.)
4 comments:
i'm laughing so hard that i'm actually crying...i HATE JULIE and i hope she is exterminated in T4.
Ok, this may be sad, but I actually tried to respond to the lady on our new voicemail program...I was like "No. Wait, what do I press, 2?"
Slow blonde here..
True THAT!!! cracking up @ this post
i've read the rest...i call her a bitch all the time..she says she doesn't understand..i say yes you do!! LOL she gets on my nerves
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